• I need a quote. How do I get one?

To request a quote, simply contact us on 04 22 53 10 34 or email us at commercial@districlos.com, stating the type of fencing, the height, the total length and the colour. If you would like delivery, please also include your postcode.

• How can I check if my product is in stock?

We have several stores across France that stock most of our products. However, to make sure your order is available at your local branch, call us on 04 22 53 10 34 and we will let you know if the item is out of stock.

• How do I amend or cancel my order?

To amend or cancel your order, simply send your request by email to commercial@districlos.com.

• My order is incomplete, damaged, or the products are not the right ones:

Parcels can sometimes be damaged during delivery… Please check your parcel with the driver so you are not caught out later. For any issue after delivery, the store handling your order will be able to arrange a possible refund.

• How can I track my order?

To track your order, go to your customer account on the website, then to “Order history and details”, and click “details”. The delivery progress of your order will then be displayed. You will also receive emails at each stage of the delivery. If you run into any difficulties, contact our customer service team on 04.22.53.10.34.

• What payment methods are available?

We accept a wide range of secure payment methods to suit every need. You can:

• Pay by card

Payment by debit/credit card, Carte Bleue, Mastercard or Visa is an immediate payment on our secure DISTRICLOS website. We do not have access to your card details during the payment process.

• Pay in 3 or 4 instalments by card (minimum €100) interest-free.

Payment in 3 or 4 instalments by debit/credit card, Carte Bleue, Mastercard or Visa is a secure payment system provided by Oney. Please note that we do not have access to your card details during the payment process and we cannot store them.

• Pay in 10 or 12 instalments by card (minimum €2,000) interest-free.

Payment in 10 or 12 instalments by debit/credit card, Carte Bleue, Mastercard or Visa is a secure payment system provided by Oney. Please note that we do not have access to your card details during the payment process and we cannot store them.

• Pay in 24, 36 or 48 instalments by card (minimum €2,000).

Payment in 24, 36 or 48 instalments by debit/credit card, Carte Bleue, Mastercard or Visa is a secure payment system provided by Oney. Please note that we do not have access to your card details during the payment process and we cannot store them.

• Pay with PayPal

Payment via PayPal, or by debit/credit card, Carte Bleue, Mastercard or Visa on the PayPal website, is an immediate payment on PayPal’s secure site. We do not have access to your personal information during the payment process.

• How can I tell if my payment has gone through?

Once payment has been made, you will receive an order confirmation email. If you do not, please contact us by email at commercial@districlos.com or by phone on 04 22 53 10 34.

• Is payment secure?

The protocol known as “3D Secure” protects your card transactions on our website. For interest-free instalment payments, your bank details are stored solely to process the subsequent instalments. For a PayPal payment, PayPal itself ensures the confidentiality of your banking information.

• How can I find out my delivery date?

If you chose delivery from your nearest store, the lead time is around 10 to 15 working days (except in special cases). You can also contact the store linked to your order for more details. If the lead time is exceeded, please note that some products require a longer manufacturing time, which is normally given when you place your order. If you have any doubt about your delivery, please contact the store handling your order.

• What are the delivery charges for a fence, mesh or gate?

You want to enhance your outdoor space, patio or garden, but you’re worried about delivery costs eating into your budget? At Districlos, we know how important it is to keep your outdoor project on budget.
That’s why we offer competitive delivery charges for your fence, mesh or gate. Our delivery fees are calculated according to the size, weight and destination of your order.
We use our own truck network to offer you the most competitive rates possible. To save even more, choose assisted delivery: if you select the “economy delivery” option and help our drivers unload, the rate is lower.
We also regularly run special promotions on delivery charges, including discounts or free delivery offers on selected orders or at certain times of the year. When you place an order on our website, delivery charges are clearly shown before you complete your order. You will know exactly how much delivery will cost. No unpleasant surprises at checkout.

• Do you deliver to neighbouring countries?

We regularly deliver to Belgium, Luxembourg and Switzerland. For other countries, please contact us by email at commercial@districlos.com or by phone on 04 22 53 10 34 so we can find a solution together.
 

• What are the delivery times for fences, mesh and gates?

At Districlos, we understand how important it is to receive your fences, mesh and gates quickly for your outdoor project. That’s why we are committed to offering fast, efficient delivery times.
On average, our delivery times range from 10 to 15 working days from the date of your order (except in special cases). Delivery times may vary depending on product availability and other logistical or contextual factors. That’s why we closely monitor your order so we can keep you informed of lead times in good time.
To ensure a smooth delivery, please check the delivery details you provide when ordering. Make sure the delivery address is correct and complete, and that you are available to receive the delivery on the agreed date. This allows us to provide a fast, hassle-free delivery.
All your delivery details are available in your customer account. For more information, please contact your Districlos store directly. Our customer service team is also available to answer any questions about delivery times or to give you more information about your order on 04 22 53 10 34.

• Which delivery areas are covered for fences, mesh and gates?

Want to know if your home or building site is in one of our delivery areas? Read on to find out which regions we cover and take advantage of our expertise in fences, mesh and gates.
At Districlos, we serve customers in many regions thanks to our 18 stores across France: Occitanie, East, North, Gironde, Burgundy, Rhône, Savoie, Auvergne, Var, Languedoc, Eure, Brittany, Maine-et-Loire, Seine-et-Marne, La Garde, Centre, Essonne and Drôme.
Through our distribution network, we also deliver to Belgium, Switzerland and all island areas, including Corsica. We provide efficient, secure delivery in your region thanks to partnerships with trusted carriers.
When you place an order on our website, you can check whether your region is covered by our delivery services. You can also contact us directly for detailed information on covered delivery areas on 04 22 53 10 34.

• How can I track my fence, mesh or gate order once it is out for delivery?

You’ve ordered a fence, mesh or gate and want to know where your delivery stands? We understand how important order tracking is for our customers. That’s why we offer a simple, effective way to track your order in real time and stay informed at every stage of the process.
Once your fence, mesh or gate order is out for delivery, you will receive a confirmation email. You can then refer to the document prepared by our sales team based in the Alpes-Maritimes.
There is another option: go to your customer account. There you will find detailed delivery information, such as the shipping date, so you can keep an eye on your order and its tracking.
Our order tracking is also available on several devices, including smartphones and tablets. You can also contact your store or our sales team for more information on 04 22 53 10 34

• What should I do if my fence, mesh or gate is damaged during delivery?

Delivery of your fence, mesh or gate can sometimes involve unexpected issues, such as damage in transit. Don’t worry, we’re here to help! Here are the steps to follow if your order arrives damaged.

• Inspect your order carefully: Before signing any delivery document, make sure all products are present and undamaged. Take photos or videos to document your case.
• Report the damage to the driver: If you notice any damage, report it immediately to the driver and note it on the delivery document. Make sure you get a copy of the delivery document with the damage notes for your records.
• Contact our customer service or your store: Once you have notified the driver, contact us as soon as possible. Provide us with photos or videos of the damage along with any other relevant information. Our team will deal with the issue promptly.
• Keep the original packaging: It is important to keep the original packaging of your fence, mesh, gate or other items, including labels and instructions. They may be needed for any return or replacement process.

• What delivery methods are available for fences, mesh and gates?

When delivery means flexibility. That’s what we offer through our two systems. You can choose between click & collect or delivery to your home or building site, with or without unloading.
Click & collect
Thanks to our 16 stores, we offer collection directly on site. Lead times are shorter because we stock more than 1,000 product references.
Delivery by appointment
Schedule your delivery directly with our teams. This lets you choose a specific date and time, which can be useful if you have a busy schedule or want to make sure you are present for the delivery.
With or without unloading
By helping our driver unload, you benefit from an even more attractive rate.

• What documents do I need when receiving my fence, mesh or gate order?

When receiving your fence, mesh or gate order, it is important to make sure you have all the documents needed for a smooth, hassle-free handover.
The order confirmation is the first document you should have to hand. This is usually an email or a paper document given to you in store after placing your order. It contains the details of your order. Please check the information carefully to make sure everything is correct.
You will also need a valid ID when receiving your order. Identity card, passport or driving licence… ID is used to confirm that you are the person who placed the order and to prevent fraud or identity theft.
We recommend reviewing the delivery terms before receiving your order. These may include information on delivery hours, extra charges, return and exchange policies, and procedures in the event of damage or product defects.
 

• You’ve ordered a fence, mesh or gate and you’re wondering whether it can be delivered to an address different from the billing address?

Whether for practical reasons or otherwise, we understand that you may want delivery to an address different from the billing address.
It is possible to have your fence, mesh or gate delivered to an address different from the billing address. When ordering in store, online or by phone, you will be able to provide a delivery address separate from the billing address.
Make sure you check the delivery options offered by Districlos when placing your order. In all cases, it is essential to provide an accurate, complete delivery address to avoid any delay or delivery issue.

• What should I do if I am away when my fence, mesh or gate is delivered?

You’ve scheduled delivery of your new fence, mesh or gate to enhance your garden, but you suddenly find you will be away when it arrives. Don’t worry: here are a few tips to make sure your garden project doesn’t stall!
As soon as you realise you will not be there for the delivery, contact the carrier quickly to let them know. They may be able to arrange a new delivery date or give you options to collect your order from their depot.
Next, check the supplier’s delivery policy. Each partner in the Districlos network may have its own rules. Some allow the order to be left with a neighbour or in a designated place on your property. Make sure you check the options available.
You can also rearrange the delivery. If the first attempt fails, it is often possible to agree a new date with the carrier. Take your availability into account and schedule another delivery to avoid delaying your project.
Finally, keep an eye on notifications sent by carriers (email or SMS updates) about the status of your delivery. This will keep you informed in real time and allow you to take action if you are not available.

• What is the difference between Pro and Pro+ panels?

We offer two ranges of welded rigid panels: Pro and Pro+. Pro rigid panels have 5 mm horizontal wires and 4 mm vertical wires. They are generally used in residential settings. Pro+ panels have 5 mm horizontal and vertical wires, offering greater rigidity thanks to stronger welds. They are mainly used by professionals, for industrial use and for fencing facing more demanding conditions.

• How do I build a fence with corners?

After several studies, we stopped splitting posts into two types (corner or non-corner) to make installation easier. As a result, our posts are versatile: the panels slot into the post notches, then can pivot thanks to a notch system designed for this. In other words, our posts form the corners. In addition, if your fence is installed on concrete plinths, an extra post is required for every corner.

• Where do our products come from and how long are they guaranteed?

Most of our products, such as our flexible fencing, rigid mesh, PVC slats, garden gates, barred side gates and aluminium fencing, are manufactured in Europe, for example in Spain and Portugal. Product origin is stated in the “Product details” section. Thanks to this European quality, we guarantee these products for 10 years against corrosion.

• Which fence should I choose to keep animals out of my garden?

Some outdoor animals, such as wild boar, would sometimes like to enjoy your garden uninvited! To prevent this, we recommend a sturdy fence using our Pro+ panels together with concrete plinths. These concrete walls will stop wild animals from digging under the fence. It is also an ideal solution if you have dogs that like to dig. Also worth reading: Which fence should you choose against wild boar?

• How do I choose my fence and/or privacy screen?

Rigid fences are the most popular choice for securing your property. Available as kits, you can choose different installation types depending on your land: fence to be set in concrete, on base plates, with plinths… Contact our experts if you need help on 04.22.53.10.34. Aluminium fencing is modern and elegant and will definitely enhance your garden. Very strong and lightweight, it is the current trend! Flexible mesh is generally used on uneven ground and can be fitted with fabric privacy screens. To protect yourself from neighbouring views, complete your fence with different privacy screens. PVC slats and wooden slats slide onto your rigid mesh panel. Fabric screens, artificial foliage and natural screens can be fitted to any support! To go further: Installing rigid mesh on a sloping site: our expert tips for success.Garden landscaping: how to choose your screening fence?Balcony privacy screen: how to make the right choice?

• How do I install my fence and/or privacy screen?

To guide you through installing your mesh or preferred screening, you’ll find our tutorial videos right here! Some detailed articles show you step by step how to install your fence: How do I install a rigid panel on a sloping site?How do I install a rigid fence with plinths like a pro?Our expert tips for installing a fence on a low wall?How do I install a side gate easily?Installing chain-link mesh: Districlos expert advice.How to install a fabric privacy screen Please note! Installing a fence or screening is not a trivial matter. Depending on your municipality, certain rules must be followed. We recap everything you need to know here: Installing a privacy screen and regulations: Districlos experts explain everything!

• Do you have installers to fit my fence?

At Districlos, we do not have approved in-house installers. However, we work with various landscaping professionals who can install your fence. Find installers near you by clicking here.

• What types of fencing are available for my outdoor space?

At Districlos, a wide range of fences is available so you can find the one that suits your land. The most common fence is rigid mesh. Affordable and robust, it suits various installation types while remaining a classic choice!
To keep the security of rigid mesh while adding a touch of originality outdoors, opt for barred fencing, used in private residences or public spaces.
Then, aluminium fencing is an excellent alternative for a modern, elegant look! It is very on-trend and dresses your outdoor space while remaining weather-resistant.
Finally, our flexible mesh range is perfect for fencing large areas at a low price. Welded mesh, chain-link mesh or electrically welded mesh: there’s no shortage of choice!

• Which material is most suitable for my fence?

Several factors should be taken into account when choosing a material: the look of your house, your budget, your geographical area, the level of privacy and security you want, and so on. Here’s a recap:

• Aluminium and galvanised steel: these are the most common materials! Elegant and strong, they make durable fences that require no particular maintenance. Some steel and aluminium ranges can be quite expensive.
• Composite: with a natural look, it is winning over more and more homeowners. Highly weather-resistant, the composite slat helps preserve the privacy of your garden.
• PVC: PVC privacy slats are the most economical option and come in different forms: to weave, reed-style, strips or slats. Their screening power is fairly high, with little maintenance required.
• Wooden fencing: its natural look brings warmth to your outdoor space. Fairly affordable, it does however require a little more maintenance and ages over time.
  
  

Contact our experts so they can guide you through your fencing project!

• What fence height is allowed in my area?

Regulations vary depending on your municipality. Our advice: contact the local urban planning department (PLU) or your town hall to find out the specific rules that apply.
Several factors will determine your choice of fence:

• • The area you live in (residential, industrial or commercial)
  • Proximity to neighbouring properties
  • Visibility around your property

Finally, safety rules around swimming pools or sports grounds apply in every geographical area.

• How do I choose the best fence to secure my property?

To improve and strengthen the security of your home, several factors should be taken into account:

• • The height of your fence should be high enough to deter intruders.
  • The fence must be sturdy and properly installed. It can include defensive spikes to make it harder to climb.

For extra security, install CCTV cameras along the fence and motion-sensor lighting. This often deters intruders from accessing your property.

• What design and style options are available for fences?

To customise your fence and add privacy, you can choose a specific screen. Natural screening such as reed screening or heather screening, artificial hedging or fabric screening… Many alternatives are available! Rigid fencing comes in various colours: green, anthracite grey, black or white… Your choice can depend on the outdoor look you want.

• How do I maintain my fence so it stays in good condition?

As a general rule, a fence requires very little maintenance. However, a few tips can help extend its lifespan.

• Remove dirt using warm soapy water.
• Check the condition of the slats and replace any damage quickly.
• Avoid installing climbing plants, which can damage the fence.
• Take care when maintaining your lawn. A lawnmower can, for example, damage your fence. Opt for a plinth if needed.

• Do I need a permit to install a fence in my area?

Regulations vary from one region to another. Check this information with your local authority and your municipality’s PLU. In most cases a permit is not required, but it can depend on the height of the fence, its location and the type of mesh.

• How do I choose a professional to install my fence?

To choose the right professional for your project, don’t hesitate to ask friends and family for recommendations. We can also suggest installers near you. Feel free to ask your nearest Districlos store or our advisors on 04 22 53 10 34.
Request quotes, check licences and insurance, and above all ask every question you have. That way you can choose a professional you can trust!